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Info

R(ICE) is not available in Jira Service Management (JSM). For a list of fields that are supported in JSM, please visit Fields in Jira Service Management (JSM) Portal.

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Note

To create and configure the RICE field custom field, you must be logged in as a user with Jira administrator permissions.

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  1. Associate the field to the appropriate screens and click Create. You must associate a field to a screen before it will be displayed.

  2. To restrict editing access for the

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  1. Multilevel Select Picker, the Edit Permissions tab is used. Specific users, user groups, and Jira roles can be defined to have editing permissions for the custom field. If editing access is intended for all users, the field should be left empty.

Info

Please note that the create screen is accessible to everyone, the restrictions apply only to edit has a separate toggle that allows defining whether users without edit permissions can create values in create screens.