Linksy in Jira Service Management (JSM) Portal

We are happy to announce that our custom fields are now available directly within the Jira Service Management (JSM) portal. These fields are designed to improve your ticketing process, providing more flexibility and precision in capturing important information from your customers.

How to add custom fields to your JSM portal

To start using these custom fields in your JSM portal, follow these steps:

Go to project settings: Navigate to the project settings for the JSM project where you want to add the custom fields.
Select request types: In the project settings, go to the "Request Types" section.
Choose a request type: Select the request type where you want to add the custom field.
Add the custom field: In the request type configuration, add the desired custom field from our app.
Save changes: Save your configuration.
Verify on the portal: Go to the customer portal and check the selected request type to see the custom field in action.

This path ensures that the custom fields are properly added and visible to your customers in the JSM portal.

“Hidden” label

When adding our custom fields to your Jira Service Management (JSM) portal, you might notice that the custom fields appear as "Hidden" in the configuration screen. This is a known limitation within Atlassian's system and does not affect the functionality of our custom fields. Our custom fields will display correctly on the customer portal once you save the configuration and check the portal view.

Sorting custom fields in JSM form

No matter how they are sorted, Forge custom fields always load at the bottom of the form, just above the send button. It’s not possible to arrange them differently within the form.