Atlassian Limitations

Dynamic Height Issue on Safari Browser

Using the jiraServiceManagement:portalHeader module, there is an issue specifically in the Safari browser. Because the module requires a dynamic height and does not use the viewportSize property, the iframe is resized constantly, causing it to become excessively large. This issue is observed in the Portal header where the Shoppie banner is displayed, resulting in a poor user experience.

Efforts are underway to resolve this problem and improve the user experience on all browsers. Please check back for updates on this and other known limitations. If you encounter any other issues or have suggestions, feel free to reach out to our support team.

Screenshot:

Impact:
The continuous resizing of the iframe in Safari leads to poor UX, as the iframe becomes unnecessarily huge, making navigation and usage cumbersome.

Status:
This issue has been acknowledged and is being tracked. For more details, you can refer to the ticket: FRGE-1438.

To help us prioritize the resolution of this issue, please visit the linked Atlassian ticket. Adding your comments and voting for this issue will help escalate its importance to the Atlassian team. Your participation can make a significant difference in how quickly this gets resolved.

Workaround:
Currently, there is no workaround available for this issue. It is recommended to use browsers other than Safari for an optimal experience until this issue is resolved.